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#23451: "Unable to access the board"

fixed: Bug popravljen

O čеmu је ovaј izvеštaј?

Santorini #109744624

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#	Status	Votes	Game	Type	Title	Last update

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31. Aug 2020. 08:13 • ArielFriedrichGauss • Razvojni programeri još nisu reproducirali ovaj bug:

In fact it is not me who have this problem. I asked some players and they reported it to me. One of them is TheEqualizer. Games are forced to be abondoned because of this error. Pls solved it asap.

31. Aug 2020. 08:13 • ArielFriedrichGauss • Razvojni programeri još nisu reproducirali ovaj bug:

Neither Google Chrome, Internet Explorer or Firefox worked for him, he said.

31. Aug 2020. 08:33 • ArielFriedrichGauss • Razvojni programeri još nisu reproducirali ovaj bug:

ctn24ctn is also a victim of this incident. He was playing on his iphone at table #109744005 when the error occured. He was using safari.

31. Aug 2020. 08:45 • ctn24ctn • Razvojni programeri još nisu reproducirali ovaj bug:

It was with Safari browser of an Iphone. Had to change to laptop for it to work, refresh didnt work. This is the ss.
imgur.com/a/3CRG99W

Thanks for your work, I love this website!

31. Aug 2020. 09:04 • compte obelète • Razvojni programeri još nisu reproducirali ovaj bug:

Hum, I kind of lucky Whit my bad tablet, could load it.
Google Chrome v84

31. Aug 2020. 09:05 • compte obelète • Razvojni programeri još nisu reproducirali ovaj bug:

Workform for me

I can't redo it, because the game load whiteout any issues.

31. Aug 2020. 09:20 • Tisaac • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Have you tried scrolling ?
Did you get an error message about webgl ?

31. Aug 2020. 09:58 • ArielFriedrichGauss • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Ask TheClaudeQc, ctn24ctn or TheEqualizer. They are the victims, but im not.

31. Aug 2020. 10:00 • Tisaac • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Well the point of a bug report is to keep track of all info at a same place, so I am responding here for everyone, don't feel personnaly targetted by my answers.

31. Aug 2020. 10:53 • compte obelète • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Ariel, I'm not Victim of that bug. I said I could not, re-create the bug

31. Aug 2020. 11:50 • ArielFriedrichGauss • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Ok, that's fine. Sorry for the misunderstanding.

31. Aug 2020. 12:04 • Cluedoardo • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Only clouds on the game. Google Chrome on Nexus 5X.

31. Aug 2020. 12:27 • Cluedoardo • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

No Hero mode. Tables: boardgamearena.com/table?table=109762214 boardgamearena.com/table?table=109767443
F5 didn't work, I restarted also the phone.

31. Aug 2020. 12:36 • Tisaac • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Have you tried scrolling ?
Did you get an error message about webgl ?
Are you seing anything here : threejs.org/examples/#webgl_animation_cloth ?
What version of google chrome ?

31. Aug 2020. 15:45 • Cluedoardo • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

I tried to scroll about 5 times, no error messages.
I've got the last Chrome version on mobile phone (85.0.4183.81), uptaded a few years ago, but I played after updating without any problem.

It happens another time: boardgamearena.com/table?table=109766358

I see the animation from the website you posted.

31. Aug 2020. 15:48 • Tisaac • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

I am not sure to understand : the update of chrome resolved the issue ? (you said you "played after updating without any problem")

31. Aug 2020. 16:22 • quietmint • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Desktop users: does resize the browser window fix it?

Mobile users: does changing device orientation/rotate between landscape and portrait fix it?

31. Aug 2020. 16:25 • quietmint • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Also - all users: Under the top right corner menu with user preferences (where you'd quit the game), there is now a button for "Camera: reset to default". Does this fix the issue?

31. Aug 2020. 22:44 • Cluedoardo • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

I played after the Chrome update without any problem.
Only today I have had this problem.

In the afternoon I tried to play with my personal computer and It worked; I joined the same match with my mobile phone and the bug was still there.

1. Sep 2020. 01:43 • Timefox • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

I tried hitting the Camera: Reset default button, it did not fix the problem

1. Sep 2020. 01:56 • fixermark • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

Console output that may be relevant:

Uncaught (in promise) DOMException: play() failed because the user didn't interact with the document first. goo.gl/xX8pDD (ly_studio.js: 2)
Loaded camera position NaN NaN NaN (board.js 709)

Clearing local storage, session storage, and cookies allowed me (after logging back into boardgamearena.com) to resume the game. The log output on reloading included
Saved camera position 19.68 28.21 -0.23 (board.js:698)

1. Sep 2020. 01:58 • fixermark • Više informacija je potrebno developerima da bi mogli reproducirati ovaj bug/problem:

(note: we had completed one game successfully; this camera bug manifested on the second game we played. Second game was able to progress after I cleared local store, session store, and cookies for boardgamearena.com).

1. Sep 2020. 06:32 • quietmint • Bug popravljen:

@fixermark, thanks. Version 200901-0621 is deployed with a fix for this particular problem. Everyone who was able to play the game before but started experiencing problems after we added Clio on 8/30, please give it another try in this version and let me know if the game loads now. You do not need to start a new game, but you may need to clear your browser's cached files (on most browsers, use the keyboard shortcut Ctrl + Shift + Del / Apple + Shift + Backspace).

1. Sep 2020. 12:36 • Timefox • Bug popravljen:

Thanks, I just popped into an in progress game and it was fixed.

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Drugi stol / potez
Je li problem rješen pritiskom na F5?
Da li se problem pojavio više puta? Uvijek? Nasumično?
If you have a screenshot of this bug (good practice), you can use a picture hosting service of your choice (snipboard.io for example) to upload it and copy/paste the link here.

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#23451: "Unable to access the board"

O čеmu је ovaј izvеštaј?

Što se desilo ? Molim vas odaberite ispod

Što se desilo ? Molim vas odaberite ispod

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